FAQ

Do you have a minimum order requirement?
No. You can order any size that you need.

How can I pay you?
We offer payment directly through Paypal or Worldpay. If you would rather order over the phone then please call us on 01925 40 66 02.

Can you offer cut to size pieces?
Yes. Please contact us through email at sales@themeshcompany.com if you require any information on a bespoke piece of wire.

How long does it take to ship?
We usually print orders off and ship within 24 hours. This depends on the complexity of the order and of the internal logistics of shipping the item

How can I safely cut and handle wire?

Cutting is often easy and extremely safe. Please check the individual product listings for details on cutting safely.

Will my wire rust over time?

Stainless steel wire is totally rust-proof; that’s why it’s called Stain-less steel. Stainless steel 316 and 304 have excellent rust resistant properties and should last a long time in pristine condition.

Can we call in to collect and item?
Yes, but we need to discuss the order first to ensure that we have the stock ready. We will also give you a time to come in for collection. This is a working factory and we have hundreds of orders to work through every week. DO NOT come in without calling first. It may take up to an hour to cut and order and we may not be able to spend the time at all depending on our schedule.

Do you accept returns?
Yes. Our return details are as below.

What are your company details?
Company Registration Details:
The Mesh Company (Warrington) Ltd
Unit 1, Farrell Street, Warrington, Cheshire, WA1 2WW

Company Registered In England, United Kingdom
Company Reg No. 06476351
VAT No. GB 896 117 588

Contact phone No. 01925 406602
Email: chris.platt@themeshcompany.com.

Returns:
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We accept returns, but please contact us for a returns reference before posting your returned items.

Please also state clearly your reason for returning our product. Where we have issued a returns reference, we will meet the return postage cost. Items returned without a reference will not be refunded, nor return postage costs covered. Items must be returned in original condition and in original packaging.

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